Hassle-Free Wheelset Returns with 100% Money Back Guarantee. We stand behind every wheel that we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition^ within 30 days, for a full refund or exchange - no questions asked.
^Damage from an accident (car rack incidents, exhaust pipes, dog ate your wheel, etc…)
OUR 30 DAY SATISFACTION GUARANTEED RETURN POLICY
At Paragon Cycle Works, we pride ourselves on customer satisfaction. You may return any wheel(s) purchased from this web site for any reason within the first thirty (30) days from the date of delivery.
RETURNING YOUR ITEMS
We will gladly give you a full refund, excluding the original shipping cost. Any wheel(s) returned and received after 30 days from the delivery date are subject to replacement only at the discretion of Paragon Cycle Works. Your only cost for returning your item(s) is the cost of shipping it back to us.
Additional Terms & Conditions:
You are responsible for all shipping charges and assume the risk of loss or damage to returned wheel(s) in transit to Paragon Cycle Works. We recommend insuring shipments.
For international orders, any duties, or customs fees paid are non-refundable.
Returned merchandise must be sent back in its original packaging and returned in the same condition as sold, including all packaging, parts, accessories, manuals, and documentation. Incomplete returns may be subject to additional charges or partial refunds.
The returned item(s) must be repackaged properly to avoid damage during shipping.
We cannot provide return packaging, so we recommend keeping original packaging for the duration of the return period.
Your order will be refunded to the original payment type used.
Gift card purchases are non-refundable.
Paragon Cycle Works cannot accept returns of products purchased through a reseller or distributor. Please contact the original seller to return items purchased through them.
*Excludes the Matrix BT52 Rocker Plate and Custom painted bike frames.