Refund policy



We at Paragon Industrie3 endeavour to make your retail experience as pain free as possible and as such allow our customers to make risk free purchases with our 30-day return policy. Any product can be returned for a refund/exchange if the product is in new and unused/resalable condition with packaging and labels intact, all we need is your proof of purchase. Apparel must be unworn and in the original packaging.

Need a different size?
You’ll find valuable information throughout our website to help you make confident decisions when choosing the right size for your bike and components. If for whatever reason you feel you require a different size you can return or exchange the item during the 30 day return period if the item is unused and void of any wear. We recommend testing your bike and components indoors to ensure the fit is right before venturing out and on the roads. A reputable local bike shop will have the necessary equipment to allow you to test size and fit without risking wear and tear on your new purchase. Returns and refunds are subject to inspection and are at our discretion. Contact us either by phone or email and we can help you arrange pickup and delivery for your returning goods.

Proof of Purchase
In line with consumer laws, the customer must provide proof of purchase when requesting returns. For online purchases, the invoice will be sent to the email address registered by the customer during checkout. Customers purchasing instore will be provided a printed receipt and/or emailed invoice (if requested).