Shipping & Returns

Delivery

Flat Rate Shipping

$35 Flat rate shipping available on the Matrix Range of Rocker Plates and Pain Caves.

Local delivery available, 30km radius from our Bella Vista HQ.

Sydney, Brisbane, Canberra, Melbourne Metro: 
1-3 Business days – On Components
15-21  Business days – On Wheelsets
35-42 Business days - Custom Build Bikes

Perth, Adelaide Metro and regional Australia
Up to 4-6 business days – On Components
15-21 Business days – On Wheelsets
35-42 Business days - Custom Build Bikes

*Please be advised the above information is an estimate only and can fluctuate depending on delays incurred by our freight forwarders.

SHIPPING & RETURN POLICY

We at Paragon Cycle Works endeavour to make your retail experience as pain free as possible and as such allow our customers to make risk free purchases with our 30 day return policy. Any product can be returned for a refund/exchange if the product is in new and unused/resalable condition with packaging and labels intact, all we need is your proof of purchase.

Returns Address:

 

Need a different size?
You’ll find valuable information throughout our website to help you make confident decisions when choosing the right size for your bike and components. If for whatever reason you feel you require a different size you can return or exchange the item during the 30 day return period if the item is unused and void of any wear. We recommend testing your bike and components indoors to ensure the fit is right before venturing out and on the roads. A reputable local bike shop will have the necessary equipment to allow you to test size and fit without risking wear and tear on your new purchase. Returns and refunds are subject to inspection and are at our discretion. Contact us either by phone or email and we can help you arrange pickup and delivery for your returning goods.

Proof of Purchase
In line with consumer laws, the customer must provide proof of purchase when requesting returns. For online purchases the invoice will be sent to the email address registered by the customer during checkout. Customers purchasing instore will be provided a printed receipt and/or emailed invoice (if requested).

International Shipping Rates
Free shipping on wheelsets worldwide.

Rocker plates can be shipped worldwide, each order will need to be quoted separately. All customs duties will need to be paid by the customer if required.